The rule that protects you: stick to in-app payments and verified accounts. Valid TaskRabbit emails come from @taskrabbit.com or @taskrabbit.zendesk.com — anything else, including lookalike sites, should be treated as suspicious.
How the scam works
Step 1
The off-platform request
A Tasker or client asks to move payment outside the app, often offering a small discount as incentive.
Step 2
The lost protection
Once payment happens off-platform, TaskRabbit's dispute resolution and fraud protections no longer apply.
Step 3
The phishing email or fake site
A separate tactic: emails or lookalike websites impersonate TaskRabbit to steal your password and account details.
Step 4
The loss
Money sent off-platform or account access stolen through phishing is very difficult to recover.
How to spot it
- Any request to pay outside the TaskRabbit app.
- An email that doesn't end in @taskrabbit.com or @taskrabbit.zendesk.com.
- A website that looks like TaskRabbit but isn't the official taskrabbit.com domain.
What to do
- Always pay through the official TaskRabbit app, never off-platform.
- Verify the sender's email domain before trusting any TaskRabbit communication.
- Report suspicious accounts or requests directly to TaskRabbit support.
- If you've already paid off-platform or shared credentials, contact your bank and change your password immediately.
Egidio: your automatic phishing detector
Phishing emails and lookalike sites are exactly the kind of threat Egidio is built to catch. Egidio flags known fraudulent links before you click.
Egidio screens incoming calls and scans links arriving through your messaging apps in real time and blocks known fraudulent pages the moment they're recognised.
Install Egidio