Egidio
Help Centre · 2026

Every answer about Egidio

Installation, messaging, Family, privacy, troubleshooting.
One question, one clear answer.

Most asked

  1. Protection keeps turning itself off — why?
  2. Why does my phone ask for "notification access"?
  3. How do I turn on WhatsApp protection?
  4. Does Egidio read my messages?
  5. How does the 7-day trial work?
The complete guide

Getting started with Egidio

Every screen, every button of the set-up, step by step. The starting point if you're discovering the app.

 The vocabulary of fraud

The scam glossary

Phishing, smishing, spoofing, pig butchering... Every jargon word explained in one sentence, with a real example.
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Installation

Getting started with EgidioThe full set-up and first screens, from start to finish Protection keeps turning itself offThe battery setting, brand by brand
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Protection

How does Medusa work?The engine that links calls and messaging How does Quiet Mode work?Silence without ever lowering your guard How do I manage my contacts?Always allow, priority, or block
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Messaging

How do I turn on WhatsApp protection?The full path, step by step Why does Egidio ask for notification access?What this Android setting actually means
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Family

How does Family protection work?Protecting up to 4 people you love
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Privacy

Does Egidio read my messages?Why your data never leaves your phone
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History

How do I read and fix the history?Review entries, restore a mistake, clear everything
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Subscriptions

How does the 7-day trial work?Manage, change or cancel your subscription
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Your rights (UK)

Am I covered if I transferred the money myself?The mandatory APP fraud reimbursement rules, explained What really happens after a scamReimbursement odds, paperwork, timelines How does Egidio protect both my SIM lines?Free and Premium: what genuinely changes