Help Centre · 2026

Every answer about Egidio

Installation, messaging, Family, privacy, troubleshooting.
One question, one clear answer.

Most asked

The complete guide

Getting started with Egidio

Every screen, every button of the set-up, step by step. The starting point if you're discovering the app.

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Installation

Getting started with EgidioThe full set-up and first screens, from start to finish Protection keeps turning itself offThe battery setting, brand by brand

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Protection

How does Medusa work?The engine that links calls and messaging How does Quiet Mode work?Silence without ever lowering your guard How do I manage my contacts?Always allow, priority, or block

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Messaging

How do I turn on WhatsApp protection?The full path, step by step Why does Egidio ask for notification access?What this Android setting actually means

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Family

How does Family protection work?Protecting up to 4 people you love

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Privacy

Does Egidio read my messages?Why your data never leaves your phone

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History

How do I read and fix the history?Review entries, restore a mistake, clear everything

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Subscriptions

How does the 7-day trial work?Manage, change or cancel your subscription

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Your rights (Australia)

Am I covered if I sent the money myself?The Scams Prevention Framework and AFCA, explained What really happens after a scamReimbursement odds, paperwork, timelines What your bank and telco actually offerCBA, Westpac, NAB, ANZ and the networks, sourced How does Egidio protect my two SIM lines?Free and Premium: what actually changes